You can cancel a confirmed session booked on Metro Mind before making the payment. Post that rescheduling or cancellation will not be permitted and the session will be deemed to be consumed by you even if you do not attend.
You can request a cancellation and refund of the confirmed appointment via Metro Mind support. However, Metro Mind will review your request and may decide to refund the charges paid if it deems fit. The decision of Metro Mind on any such matter shall be final and binding. In case Metro Mind decides to refund your charges, it will do so at its convenience.
Also, if we speculate any fraudulent transaction by any people or any transaction which opposes the terms & conditions of using the app, we at our sole discretion could cancel such appointment requests.